Observe.ai
Uncover insights from 100% of customer interactions to maximize frontline team performance, and drive outcomes across the business.
- 17% reduction in AHT
- 55% customer sentiment improvement
- 15% improvement in compliance adherence
Sanas
Speech technology that has pioneered real-time accent translation with minimal latency that deploys locally as a desktop app. The in-built speech conversion models maintain emotion, intonation, pitch, and prosody.
- Improves understanding by 31% and customer satisfaction by 21%.
- Compatible with 800+ communication apps
- Currently utilized by 250+ enterprise customers across the globe.
Symtrain
Provides automated role-play and AI-based coaching. It simulates real-world scenarios to prepare customer support talent for interactions with customers, delivering over 40% improvement in speed to proficiency while using fewer internal resources.
- Increase speed to proficiency by over 30% and cut training time by 50%.
- Double-digit improvement in employee retention and cut resource costs by over 33%.
- Reinforce training and personalized coaching at scale with targeted feedback to pinpoint areas of improvement.