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The Growth of Gig
Gig talent is now essential for a winning talent strategy, according to Forrester1.
Benefits and Challenges of Going with GigCX
Working with gig talent offers several advantages, including:
- Faster time to hire. On average, hiring an employee takes 2 to 9 weeks, but with on-demand gig talent, you can fill positions in days or even hours.
- Gig talent brings niche skills, expertise, and cost savings through flexible scaling.
- Utilizing gig talent expands the talent pool globally, making it easier to find the right fit without a lengthy onboarding process.
- Ability to upsell and generate leads, knowing when to convert, and working independently.
Finding the right talent among thousands of gig marketplaces can be challenging. Additionally, ensuring compliance, cultural fit, and meeting your working requirements can be challenging.
LiveXchange's GigCX Marketplace is an integrated platform that can solve all these challenges.
How to Build a Strong GigCX Sourcing Strategy
The above challenges are why it is essential to construct a clear and effective gig talent sourcing strategy. Here are some tips to help you get started:
Determine if GigCX Talent is the Right Strategic Fit
There are very few customer service positions where gig talent wouldn't be the right fit. But in some cases, compliance will dictate that gig talent only complete work outside your company's core business. Solutions like the GigCX Marketplace can help you seamlessly integrate gig labor into your CX staffing model giving your organization extra people power at an affordable price. Putting a process in place to recognize whether you need gig talent or an employee will save time in the long run.
Identify the Gig Requirements
Before you start looking, recognize and document exactly what you need. How many hours of customer experience people power do you need? What niche expertise or certifications are you looking for, or are you happy with beginners?
Do you want your workers to have a certain number of years of experience, speak multiple languages, or have references from companies in your industry? Establishing clear requirements of what you are looking for will yield a better quality of initial applicants and shorten your time to fill.
LiveXchange's GigCX Marketplace has a network of over 250K global on-demand gig workers ready when you are.
Look in the Right Place
Once you've established what you need, it is time to think about where you'll find the talent to best fit your gig. Will you cast a wide net across multiple countries using a marketplace? Attempt to use your existing internal staff to advertise on various job boards? Use a staffing agency that specializes in gig customer service representatives? It's important to remember that staffing agencies and job boards will often be costly.
Steps to Building Out Your GigCX Workforce
At this stage, you should have a pool of candidates to narrow down and find the right people for your gig. Hiring mistakes can set you back or result in sub-par work.
It's important to balance the need for quick action with minimizing unnecessary risk. This checklist can help you get started:
Ensuring Compliance & Legal Consideration
Misclassifying employees as freelancers carries significant financial, legal, and reputational risks. Compliance rules vary globally, making it crucial to ensure proper worker classification. Simple factors like payment amount or involvement in core business functions can establish employee status. Prompt and accurate classification is essential, as the responsibility lies with the business to avoid mistakes.
Even when freelancers are classified correctly, legal and tax compliance is crucial. Create a process for collecting documentation, building contracts, and offboarding compliantly. Ensure your organization maintains a complete list of non-payroll workers, their scope of work, location, and contract. Collect necessary documentation promptly and keep Legal and HR informed for freelancer status verification.
Security & Hardware
When working with gig talent, you expose yourself to risk with the shared data and the BYOD hardware being utilized for the work. This is why it is crucial to have a scalable multifunctional endpoint security and management solution to provide compliant security for untrusted devices.
This solution should also provide data loss prevention and malware protection that meets your corporate security qualifications. It is a plus if you can find a solution that provides real-time data on key metrics like CPU usage, bandwidth health & more.
1. Post a Gig & Attract Talent
Effortlessly create your gig description and witness as exceptional talent eagerly applies.
2. Interview & Evaluate
Interview gig talent or evaluate from profile and invite to training.
3. Onboard & Secure
Validate signatures, securely store documents, and ensure compliance, minimizing risk for your gig talent, regardless of their location.
4. Manage
Train, schedule, and pay your gig talent all in one place.
On-demand Gig Talent at the Speed of Now
LiveXchange Technologies, Inc. is revolutionizing how organizations staff and manage their customer experience function with the GigCX Marketplace. Learn more about the unprecedented benefits of our fully integrated suite of solutions.