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LiveXchange, along with its clients and partners, are
making an increasing impact with their
“remote revolution.” Recognition
of the success of the LiveXchange Remote Enabling System
is expressed in a lot of different ways. Here are some of
the latest:
LiveXchange Becomes An Oracle Success Story
When Oracle announced their new Contact Center Anywhere™ 8.1.1 Version, they chose LiveXchange as the company to best illustrate the long term success and commitment to their advanced, remote telephony environment.
LiveXchange+Oracle= ICCM “Most Innovative” Show Win.
LiveXchange and Oracle: Contact Center Anywhere™ co-sponsored the Live Remote Agent Showcase at ICCM (October 2007) where the remote agents of three of our major client corporations worked live from the show. The result, a very busy, interactive booth and easily the Most Innovative.
Internal Recognition For Direct Energy Team. The Centrica Global Platinum Award.
Direct Energy’s customer service team great success with the development of their Remote Contract Agent program has now been recognized by Centrica PLC, its mother corporation (http://www.centrica.com), with the presentation of their top award for innovation - the Centrica Global Platinum Award.
The use of Remote Agents has been a very popular topic in industry magazines over the last few years. Now LiveXchange is increasingly being recognized as providing corporate clients and their remote agents a distinct and particularly successful remote service model. Check-out the most recent
October 2007.
Pages 28 -29
LiveXchange has a busy calendar of prominent trade show and web events that you can attend. Check this spot to find out the latest dates.
LiveXchange is a Gold Sponsor of this well know annual event. The LiveXchange booth will feature a Remote Agent Showcase where remote contract agents from Direct Energy, The Shopping Channel and The Canadian Automobile Association will be working live from the show floor. The Agent Showcase and a Remote Agent Reception will be co-sponsored by Oracle: Contact Center Anywhere.
Videos are a wonderful way to gain an up-close view of the people, both clients and agents, of the new world of remote work. You’ll get a lot of your questions answered by spending a few video minutes with these personal stories.
Your Way To Agents Anywhere
This 8 page brochure provide a brief overview of the two core LiveXchange Services designed to deliver the on-demand technology and people to take your contact centre through the cloud and into a new unified world of enhanced operational and cost efficiency.
The following pages provide a brief overview of the two core LiveXchange Services designed to deliver the on-demand technology and people to take your contact centre into a new unified world of enhanced operational and cost efficiency.
Remote Agents. The Results Are In. Contact Centers Go Public About Their Remote Agent Programs.
The 2007 ICCM Show panel discussion entitled “Remote Agents. The Results Are In” featured speakers from three major contact centers that have fully developed, large scale remote agent programs.
These are people who have first-hand experience of the performance, potential and challenges of running remote agents. Who better to tell you the real remote story.
