- Training
- Certification
- Classrooms
- Content & Cost
One of the big worries for many corporations contemplating a remote agent program is how they can economically and effectively provide training to a widely dispersed work force.
E-LearningXchange, the learning portal of the LiveXchange Remote Enabling Service, provides a solution we call the 4C Remote Agent Training System.
Remote Certification is the first stage in the 4C Remote Agent Training System. The process first determines, through a series of on-line tests, if new agent applicants have the specific equipment and computer skills necessary for remote work.
The next step of Certification is the AgentAccess OS™ Training. Supervised exclusively by the E-LearningXchange Training Team, this is an entirely on-line course that teach new applicants how to operate independently in their own home office.
Every new remote agent applicant must achieve Remote Certification before they become eligible for any Client Application Training Course.
Client corporations have the flexibility within the system to choose which resources they want to employ for their training program. Some keep it completely in-house using their own classroom s and trainers, but most leave at least a segment of the training to ContractXchange.
The one constant in all training is that the client is always the final adjudicator – only the client has the power to graduate agents from their classes.
Physical Classrooms elearningXchange has an affiliate network of fully equipped training locations across North America. Such is the flexibility of the structure even residents of extremely small urban centers have been able to receive first rate classroom training.
Virtual Classrooms Obviously, remote agents are predisposed to on-line learning. Most of our client courses are conducted entirely on-line using the virtual classrooms of E-LearningXchange.
Good online content is an important part of successfully moving your recruiting and training reach beyond your local area.
E-LearningXchange has a team of educators and graphic designers who can help you quickly convert your established classroom learning materials into an effective on-line format.
Agent training can be expensive for a corporation, especially when there is a high turnover of agents. You will therefore be pleased to know that Remote Contract Agents pay for all their own training courses.
Agent training can be expensive for a corporation, especially when there is a high turnover of agents. You will therefore be pleased to know that Remote Contract Agents pay for all their own training courses.
All Remote Contract Agents on our network has paid their own way, not only for their AgentAccess™ Training, but also for their client training and sometimes they have more than one client.
