- Introduction
- Doing Remote Right
- System Diagram
LiveXchange™ is a turnkey service designed to equip your corporation with the means to successfully develop and operate your own remote enabled contact center.
The remote enabled contact center model augments the capability of the conventional “bricks and mortar contact center” by adding the flexible dimension of a remote work force.
With your own pool of contracted remote agents you can seamlessly supplement your contact center’s internal staff on an as-needed basis and gain significant improvements in overall efficiency and service quality.
An Integrated Service. Ready To Go.
The LiveXchange service gives you access to a comprehensive, integrated system of remote enabling tools that employs 3 major resources.
- ContractXchange.com remote agent recruitment.
- The LiveXchange remote network infrastructure.
- The LiveXchange remote management and access technology.
Together they give you all the essentials you need to successfully create and operate your own remote agent program. And it’s all in place and ready to go now.
The Way To Do Remote Right.
Major contact centers across North America have already proven the worth of remote agents to their customers service operations.
Today the big question is not “Why go remote?” but How do we do remote right? And “Doing Remote Right” is what LiveXchange is all about.
This website will give you a brief introduction to the resources of the LiveXchange service offering and how it can work for you.
Welcome to the remote world. It’s expanding.
LiveXchange provides the remote network that connects Certified Remote Contract Agents to their client contact centers. For an overview of the LiveXchange remote work environment go to the Remote Technology section.
Clients of the LiveXchange Network can use the ContractXchange site to advertise their contract jobs, appraise applicants on-line, and from them select their own team of Certified Remote Contract Agents.
We invite you to explore the possibilities of remote enabling your contact center through the services of LiveXchange and ContractXchange.
There isn’t a simpler or more economical way to do it.
